Orca
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FAQ
Answers to common questions about credits, plans, billing, and your account.
Getting started & account
How do I create an account or sign in?
Which sign-in methods are supported?
I forgot my password — how do I reset it?
Why do I need to verify my email, and how?
How do I change my name, avatar, or profile details?
How do I manage or unsubscribe from emails?
How do I change the website language?
How do I contact support or report a problem?
Access & beta
How do I get access to the Community?
What information does the beta application ask for?
How long does beta access review take?
My application is still pending or wasn't approved — what now?
What does "beta / early access" mean for me?
Credits & billing
What are credits?
How do credits work?
How do I get free credits?
Do credits expire?
How do I cancel my plan?
How do I upgrade my plan?
Can I get a refund?
What payment methods does Orca accept?
How does Orca keep my payment information secure?
How do I get a receipt?
Can I buy extra credits on a paid plan?
Models, designs & AI
What's included in a model download package?
How do I change a model's parameters and regenerate it?
What file formats can I export?
Can I manufacture or use an AI-generated design directly?
What are the risks of manufacturing or assembling these designs?
How do I choose the right material and process?
How many models can I download for free during beta?
Can I re-download a model I already claimed?
Privacy & data
What data does Orca collect, and how is it used?
Is my data shared with third parties?
How long is my data kept?
Is my data transferred across borders?
How is my account and data secured?
Can I delete my account or data?
Terms & compliance
What am I not allowed to use Orca for?
Can I use the downloaded models commercially? Who owns them?
Who owns the content I upload or the designs?
Orca
Home
About
Brand
Research
Blog
Community
Pricing
FAQ
English
Log In
English
FAQ
Answers to common questions about credits, plans, billing, and your account.
Getting started & account
How do I create an account or sign in?
Which sign-in methods are supported?
I forgot my password — how do I reset it?
Why do I need to verify my email, and how?
How do I change my name, avatar, or profile details?
How do I manage or unsubscribe from emails?
How do I change the website language?
How do I contact support or report a problem?
Access & beta
How do I get access to the Community?
What information does the beta application ask for?
How long does beta access review take?
My application is still pending or wasn't approved — what now?
What does "beta / early access" mean for me?
Credits & billing
What are credits?
How do credits work?
How do I get free credits?
Do credits expire?
How do I cancel my plan?
How do I upgrade my plan?
Can I get a refund?
What payment methods does Orca accept?
How does Orca keep my payment information secure?
How do I get a receipt?
Can I buy extra credits on a paid plan?
Models, designs & AI
What's included in a model download package?
How do I change a model's parameters and regenerate it?
What file formats can I export?
Can I manufacture or use an AI-generated design directly?
What are the risks of manufacturing or assembling these designs?
How do I choose the right material and process?
How many models can I download for free during beta?
Can I re-download a model I already claimed?
Privacy & data
What data does Orca collect, and how is it used?
Is my data shared with third parties?
How long is my data kept?
Is my data transferred across borders?
How is my account and data secured?
Can I delete my account or data?
Terms & compliance
What am I not allowed to use Orca for?
Can I use the downloaded models commercially? Who owns them?
Who owns the content I upload or the designs?